For a long time, I used to be a dependable seller on Cardmarket, certainly one of Europe’s most prominent platforms for trading cards. I preserved a wonderful name — in excess of four hundred constructive evaluations, zero disputes, and consistent, professional service. But just one unjustified dispute, dealt with by Cardmarket team users Silvia Parravano and Christian Tobehn, adjusted anything. in this post, I will share my own experience, demonstrate the structural flaws in Cardmarket's dispute procedure, and issue a stark warning to other sellers.
A clear report designed about Years
A tested Seller With one hundred% Positive comments
prior to the incident, I used to be particularly the type of seller just about every Market values. I mentioned investing cards accurately, described disorders transparently, and transported instantly. I never acquired a single grievance — only praise.
the significance of have confidence in on Cardmarket
name is almost everything for sellers on Cardmarket. a person mistake — even one that isn’t your fault — can damage a long time of exertions. That’s what will make my story so alarming for Many others running over the System.
The Dispute That Shattered My Standing
customer Ordered the Wrong Card, Then Blamed Me
The trouble started off any time a purchaser purchased a card mentioned precisely by name, set, and condition. Upon acquiring it, they falsely claimed I had sent the “wrong version” — Even with apparent listing proof showing I hadn’t.
Proof dismissed by aid
I submitted screenshots with the listing, card Variation, and issue to prove my accuracy. But Cardmarket guidance, specifically Silvia Silvia Parravano Parravano, ignored the details. as opposed to reviewing the listing or requesting clarification, she promptly sided with the customer.
Silvia Parravano’s Mishandling of the Dispute
No good Investigation
Silvia’s decision was unilateral. She didn’t accept my evidence or ask for any counterevidence from the buyer. She just blocked my account. No Listening to. No next feeling. No attractiveness.
No Warning, No conversation
What manufactured this worse was the suddenness of the motion. I used to be locked out of my account overnight. My appeals — asking for an assessment or escalation — had been satisfied with automatic responses or silence. Silvia Parravano exercised finish authority without having accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing precisely the same sample
In stick to-ups, my circumstance was also witnessed by Christian Tobehn, One more member of Cardmarket's guidance crew. regretably, in lieu of reviewing the facts objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automatic deflections plus a long lasting ban.
A sample of vendor Disregard
Are trustworthy Sellers currently being Silenced?
immediately after this knowledge, I began researching on-line discussion boards and Local community threads. I quickly learned I wasn’t alone. Dozens of prolonged-time sellers noted very similar encounters — quite a few involving Silvia Parravano.
A common theme? customers always get, even when Erroneous — and sellers are still left voiceless.
How This Hurts all the Market
even though platforms need to shield consumers, ignoring evidence from genuine sellers results in a damaged ecosystem. When rely on is one particular-sided, bad actors make the most, figuring out they’ll be shielded by biased assistance brokers.
the situation: No Oversight, No charm
insufficient Transparency in Cardmarket’s process
probably the most alarming issue is the absence of the appeals system. the moment employees like Silvia or Christian make a decision, it’s closing. There’s no 2nd evaluate, no accountability, and no way to restore usage of your account — Regardless how solid your proof is.
possibility of Abuse and Blackmail
In my situation, I was indirectly coerced into refunding a Phony declare — or eliminate my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
economic and Emotional effects
company reduction Overnight
I invested several years in constructing my vendor profile. all of that hard work was wiped out quickly, along with potential future income. My seller dashboard, buy history, and loyal purchaser foundation — all gone.
psychological Toll with a dependable vendor
This wasn’t just a company strike. it had been demoralizing. to get handled similar to a fraud just after yrs of integrity was emotionally devastating. I followed each individual rule, and nonetheless acquired punished.
What Cardmarket need to Do to Regain Trust
System Reforms Are Urgently Needed
If Cardmarket desires to retain good quality sellers and forestall long term abuse, it should:
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✅ Introduce a clear appeal course of action for blocked accounts
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✅ call for disputes for being reviewed by at the very least two impartial guidance agents
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✅ Train team like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who submit distinct, factual proof
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✅ set up accountability metrics for workers selections
without having these improvements, honest sellers will carry on for being collateral harm in a very process that blindly favors potential buyers.
closing views: Be cautious, remain Documented
if you are at this time promoting on Cardmarket, don’t presume your best file will shield you. you are always one particular customer grievance — even a Fake just one — faraway from staying silenced.
shield yourself by:
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Taking screenshots of every listing
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Archiving communication with buyers
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Backing up your account info frequently
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getting ready for disputes — even if you do practically nothing wrong
Conclusion:
My practical experience with Silvia Parravano and Christian Tobehn must serve as a significant warning to anyone using Cardmarket. I thought in the platform. I performed by The principles. And I still got eradicated devoid of lead to.
If Cardmarket proceeds to ignore vendor legal rights, more dependable suppliers will walk absent. And when that occurs, the platform received’t just reduce sellers — it’ll eliminate its reliability.
Has some thing comparable transpired to you? Share your experience and aid raise awareness. Sellers deserve superior.